Job Title: Senior Support Analyst
Main function of job:
To operate across all the offices providing a proactive, technical role for the IT team working with centralised server architectures and operating systems as well as relational database management systems, applications software, data structures, utilities, and communication interfaces. There will be a requirement to work with standard security models and back-up technologies. In addition you will be expected to research and identify innovative uses for new and existing technology.
Relationships:
Responsible to: IT Manager.
Responsible for: Self and anyone who may occasionally assist you.
Liaison with: Operations Support team / Developers / Staff at all levels / Suppliers
Main Duties:
Working to maintain, develop and improve the central server architecture and operating systems with the inclusion of Sharepoint.
To analyse, design, develop and implement fully integrated systems including applications, databases, networks and related systems.
To troubleshoot using analytical and diagnostic skills to identify and resolve problems speedily.
To work on the TCP/IP and networking technologies within the business including routing protocols, routers, switching, firewalls, proxy and content filtering.
To install relevant kit in relation to the overall structure as required.
To constantly identify new and innovative uses for existing or new technologies relevant to the business.
To act on own initiative but to be aware when to refer matters up to the IT Manager.
To follow all the Firm`s policies and procedures.
To work in accordance with the Firm`s standards, protocols and service level agreements.
To ensure confidentiality is maintained at all times.
A working knowledge of some or all of the following technologies:
1. Windows 2003 Server
2. Active Directory
3. Exchange 2003
4. Veritas Backup Exec
5. Cisco Routers
6. TCP/IP
7. SMS 2003
8. Sophos anti-virus
9. Sharepoint
10. ISA 2004
11. Watchguard Firebox
12. SQL 2000
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation
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Contact
Stacy Parker
 on 01260 299945 |
